Privacy Policy
PRIVACY POLICY

Privacy is very important to us. We also understand that privacy is very important to you. This Privacy Statement tells you how we protect and use information that we gather through this Envoy Medical website based in the United States. This website and this Privacy Statement are intended for a U.S. audience.

By using this website, you agree to the terms of the most recent version of this Privacy Statement. Please read our Terms of Use to understand the general rules about your use of this website. Except as written in any other disclaimers, policies, terms of use, or other notices on this website, this Privacy Statement and the Terms of Use are the complete agreement between you and Envoy Medical with respect to your use of this website. You may be subject to additional terms that may apply when you access specific services or materials on certain areas in this website, or when you follow a link from this website.

COMMITMENT TO PRIVACY

Envoy Medical Corporation (“Envoy”) cares about your privacy. Envoy understands that in order for you to trust us with your information, we must treat the information you provide respectfully and appropriately. This Privacy Policy explains how we may gather information through this website, esteemhearing.com (the “Site”), and how we will then use and protect that information. This Privacy Policy is for this Site. Envoy may own and operate other websites that have their own Privacy Policy. This Site may link to unrelated third party Sites that have their own Privacy Policy. Regardless of the website you are visiting, whether it is owned and operated by Envoy or not, you should always carefully review both the Privacy Policy and Terms of Use prior to using the website.

This Privacy Policy was updated on September 1, 2014. Envoy reserves the right to change this Privacy Policy from time to time for any reason without notice. By using this Site, you signify your assent to the most recent version of this Privacy Policy and all of the Terms of Use. If you do not agree to the most recent versions of the Privacy Policy and Terms of Use, do not use this Site.

Except as written in any other disclaimers, policies, or other notices on this Site, this Privacy Policy and Terms of Use are the complete agreement between you and Envoy with respect to your use of this Site. There may be additional terms that apply to particular materials on or sections of this Site.

THE INFORMATION ENVOY MAY COLLECT

The information Envoy may collect from you will depend on how you use the Site, as well as, your computer and web browser settings. There are essentially two types of information that Envoy may collect from your use of this Site. How Envoy collects and uses your information will depend, in part, on the type of information. One of these types of information does not identify an individual person (“Access Information”). The Access Information may include, without limitation, the type of device used, browser type, location, IP address, web site linked from, search terms used, pages viewed, links clicked, and time spent on particular pages or the Site as a whole.

The other type of information we may collect can be used to specifically identify an individual person (“Personally Identifiable Information”). This Personally Identifiable Information may include, without limitation, your name, date of birth, telephone number, mailing address, email address, medical device serial number, and various types of personal health information. The important thing to remember about your Personally Identifiable Information is that Envoy will not collect it from your use of this Site unless you personally volunteer that information during your use of this Site. Examples of volunteering Personally Identifiable Information on this Site include filling out a “Contact Us” form, or sending Envoy an email or audiogram through this Site. By submitting information on the “Contact Us” form, you agree that we may reply to you using regular email, which may not be entirely secure from interception. If you have concerns about the use of regular email and do not wish to use the form, you may wish to call us at (800) 460-7531 if you are a current implanted patient or (877) 900-3277 if you are a potential patient.

HOW WE USE INFORMATION

Access Information (defined above) cannot, by itself, be used to identify a particular individual. Therefore, we do not place any restrictions on the use of Access Information. Generally, this Access Information will be pooled together with Access Information from other visitors and then used to create reports on how our Site is accessed and used by our visitors. We may share or sell this Access Information with affiliates and third parties to better serve our visitors or further our business interests.

Personally Identifiable Information (defined above) can be used to identify a particular individual, so Envoy does place restrictions on how it is used. The reasons for keeping and the ways we use your Personally Identifiable Information may include, without limitation: to respond to your requests, to develop and maintain records of your personal information to help provide service and product support, to contact you with pertinent information about products, clinical trials, or important safety information, to help guide and inform research and development projects, to help guide and inform marketing and sales activities, to protect our rights or property, to protect someone’s health, safety or welfare, or to comply with an applicable law, regulation, court order, or other legal process.

We may also collect Personally Identifiable Information and subsequently remove identifiers that would turn the Personally Identifiable Information into “De-Identified Information” – information that cannot be used to identify a particular individual. Since the De-Identified Information cannot, by itself, be used to identify a particular individual, we do not place any restrictions on its use.

If you are uncertain or have any concerns about how information volunteered by you will be kept, used or disclosed, do not volunteer that information.

THIRD PARTIES

Envoy will not share your Personally Identifiable Information with an unrelated third party without your permission, except as otherwise provided in this Privacy Policy and in accordance with applicable laws and regulations.

Your Personally Identifiable Information may be shared with a physician or other healthcare provider, if you request to be put in contact with a physician or other healthcare provider, if you are seeking more information about whether a product or service may be right for you, or if you or someone else’s safety or wellbeing is in question.

Your Personally Identifiable Information may also be shared with companies that provide services or functions for Envoy in Envoy’s ordinary course of business. We do not authorize them to keep, share, or use your information for any purpose other than providing the service or function for which we hired them.

We may be required by law to share your Personally Identifiable Information with a third party, including government and/or law enforcement agencies, in response to a warrant, subpoena, court order, law or regulation. In addition, we may decide to cooperate with government or law enforcement authorities to investigate and prosecute harmful or allegedly illegal activities.

COOKIES

Envoy may use cookies to store and sometimes track information about you. A cookie is a small text file that is placed in the browser files of your computer. You may adjust your browser settings so that it does not allow the use of cookies. The type of information that may be collected by cookies is not, by itself, Personally Identifiable Information (defined above).

CONTACT ENVOY MEDICAL CORPORATION

If you would like further information about Envoy’s Privacy Policy or would like to update, review, or correct your Personally Identifiable Information on file with Envoy, please contact a member of our Customer Service department at CustomerService@envoymedical.com
or 1-800-460-7531 if you are a current implanted patient or 1-877-900 EARS (3277) if you are a potential patient or interested party.

Personally Identifiable Information may be used by Envoy or an affiliate to provide you with information about products and services. If you do not want to receive information regarding products or services of Envoy or an affiliate, please contact a member of our Customer Service department at CustomerService@envoymedical.com or 1-800-460-7531 if you are a current implanted patient or 1-877-900 EARS (3277) if you are a potential patient.

CHILDREN’S PRIVACY

This Site is not targeted to children under the age of 18 and Envoy does not intentionally collect personal information from such children. If we discover that a child has provided us with personal information online through this Site, we will take reasonable steps to delete this information. If you believe we may have accidentally received personal information from a child under the age of 18, please contact us immediately at legal@envoymedical.com.