Privacy is very important to us. We also understand that privacy is very important to you. This Privacy Statement tells you how we protect and use information that we gather through this Envoy Medical website based in the United States. This website and this Privacy Statement are intended for a U.S. audience.
The information Envoy may collect from you will depend on how you use the Site, as well as, your computer and web browser settings. There are essentially two types of information that Envoy may collect from your use of this Site. How Envoy collects and uses your information will depend, in part, on the type of information. One of these types of information does not identify an individual person (“Access Information”). The Access Information may include, without limitation, the type of device used, browser type, location, IP address, web site linked from, search terms used, pages viewed, links clicked, and time spent on particular pages or the Site as a whole.
The other type of information we may collect can be used to specifically identify an individual person (“Personally Identifiable Information”). This Personally Identifiable Information may include, without limitation, your name, date of birth, telephone number, mailing address, email address, medical device serial number, and various types of personal health information. The important thing to remember about your Personally Identifiable Information is that Envoy will not collect it from your use of this Site unless you personally volunteer that information during your use of this Site. Examples of volunteering Personally Identifiable Information on this Site include filling out a “Contact Us” form, or sending Envoy an email or audiogram through this Site. By submitting information on the “Contact Us” form, you agree that we may reply to you using regular email, which may not be entirely secure from interception. If you have concerns about the use of regular email and do not wish to use the form, you may wish to call us at (800) 460-7531 if you are a current implanted patient or (877) 900-3277 if you are a potential patient.
Access Information (defined above) cannot, by itself, be used to identify a particular individual. Therefore, we do not place any restrictions on the use of Access Information. Generally, this Access Information will be pooled together with Access Information from other visitors and then used to create reports on how our Site is accessed and used by our visitors. We may share or sell this Access Information with affiliates and third parties to better serve our visitors or further our business interests.
Personally Identifiable Information (defined above) can be used to identify a particular individual, so Envoy does place restrictions on how it is used. The reasons for keeping and the ways we use your Personally Identifiable Information may include, without limitation: to respond to your requests, to develop and maintain records of your personal information to help provide service and product support, to contact you with pertinent information about products, clinical trials, or important safety information, to help guide and inform research and development projects, to help guide and inform marketing and sales activities, to protect our rights or property, to protect someone’s health, safety or welfare, or to comply with an applicable law, regulation, court order, or other legal process.
We may also collect Personally Identifiable Information and subsequently remove identifiers that would turn the Personally Identifiable Information into “De-Identified Information” – information that cannot be used to identify a particular individual. Since the De-Identified Information cannot, by itself, be used to identify a particular individual, we do not place any restrictions on its use.
If you are uncertain or have any concerns about how information volunteered by you will be kept, used or disclosed, do not volunteer that information.
Your Personally Identifiable Information may be shared with a physician or other healthcare provider, if you request to be put in contact with a physician or other healthcare provider, if you are seeking more information about whether a product or service may be right for you, or if you or someone else’s safety or wellbeing is in question.
Your Personally Identifiable Information may also be shared with companies that provide services or functions for Envoy in Envoy’s ordinary course of business. We do not authorize them to keep, share, or use your information for any purpose other than providing the service or function for which we hired them.
We may be required by law to share your Personally Identifiable Information with a third party, including government and/or law enforcement agencies, in response to a warrant, subpoena, court order, law or regulation. In addition, we may decide to cooperate with government or law enforcement authorities to investigate and prosecute harmful or allegedly illegal activities.
or 1-800-460-7531 if you are a current implanted patient or 1-877-900 EARS (3277) if you are a potential patient or interested party.
Personally Identifiable Information may be used by Envoy or an affiliate to provide you with information about products and services. If you do not want to receive information regarding products or services of Envoy or an affiliate, please contact a member of our Customer Service department at CustomerService@envoymedical.com or 1-800-460-7531 if you are a current implanted patient or 1-877-900 EARS (3277) if you are a potential patient.
This Site is not targeted to children under the age of 18 and Envoy does not intentionally collect personal information from such children. If we discover that a child has provided us with personal information online through this Site, we will take reasonable steps to delete this information. If you believe we may have accidentally received personal information from a child under the age of 18, please contact us immediately at firstname.lastname@example.org.